Returns and Cancellations
What is your Refund and Warranty Policy for new products?
The Elivebuy B2C online store offers a 30-day money back guarantee. The refund will include the purchase price and original shipping and handling charges if applicable.
Engraved orders are not eligible for refund or exchange.
The Elivebuy limited hardware warranty coverage varies by product. Please refer to the packaging and/or documentation of the product you purchased to determine the warranty's length of time that applies. If still not clear, please contact us at firstname.lastname@example.org
What is your Return and Warranty Policy for Refurbished, Open-box and Dented Box products?
Elivebuy dented Box items are products whose outer box has been torn, scratched, dented, or has other markings on it. The product itself is guaranteed to be in brand new condition and fully warranted and carry a limited 30-day return policy.
Elivebuy refurbished products are physical items which have been returned to Elivebuy for testing, inspection, and repair by certified technicians. Please note that some refurbished items may have dents, scratches, or other slight signs of wear. Elivebuy refurbished products carry a 90-day warranty and a limited 30-day return policy. The refund will include the purchase price and original shipping and handling charges if applicable.
Elivebuy open box items are previously owned physical products that have been returned to Elivebuy. Therefore these items have been opened and touched. These items may not include documentation or retail packaging. See our support section to download instruction manuals, drivers or other updates.
Open box items carry a limited 30-day refund-only policy (no exchanges). The refund will include the purchase price and original shipping and handling charges if applicable. Please inspect and test your products immediately upon receipt.
To obtain a refund on a product purchased online, you will need to contact Customer Service at email@example.com .
Extended Holiday Return Policy.
Shop with confidence during the holiday season! Each year we extended our normal 30-day return policy so that the holiday gifts you purchase from November 15 through December 23 can be returned for any reason until January 31 of the following year. Your refund will include the purchase price and original shipping and handling charges
How do I cancel my order?
After each order is processed, it is sent immediately to our fulfillment ware house for shipment. Orders cannot be cancelled after they have been shipped.
How do I request a refund?
To obtain a refund for physical product(s) purchased online, you will need to contact firstname.lastname@example.org to request a refund.
When will the credit appear on my credit card?
Your refund credit will appear on your account within 3 weeks of us receiving your returned product.
How do I cancel my pre-order?
To request cancellation of pre-ordered products, please contact us at email@example.com.
Orders for in-stock items are sent to our ware house for shipping immediately after you place the order, therefore, in-stock items cannot be cancelled.
Sales & R&D Center:
Address: 3rd Floor, Block F, Longlian Industrial Area, Minzhi Street, Longhua District, Shenzhen, China
Address: No.10th, Shayuan Road, Shajin Street, Bao'an District, Shenzhen, China
Address: 18101 Valley Blvd, La Puente, CA 91744, United States